Page 25 - Provenza Floors Hardwood Guidelines Consumer Flipbook 2023

• Damages due to insect infestation after the product has left the manufacturer.
• Damages due to improper flooring finish work, including but not limited to, oil or stain
application, sanding or refinishing after hardwood installation.
• Damages due to the use of adhesive or masking tape on the flooring surface.
• Damages due to the use of harsh chemicals, including but not limited to, acetone, paint
thinner, alcohol or other cleaning products not suitable for hardwood floors.
• Damages due to wet mopping, steam/steam cleaners or power scrubbing machines.
• Damages to the flooring finish caused by, including but not limited to, dry wall dust, soil,
dirt, construction debris and/or trade-related work.
• Damages due to body lotion or cosmetics coming in contact with flooring surface.
• Damages due to heavy rolling loads, including but not limited to, caster wheels, hospital
beds, manual and/or motorized wheelchairs.
• Scratches or stains caused by domestic pets or other animals.
• Flooring installed with visible manufacturer defects, or damaged during the installation
process.
• Expansion, contraction and cupping due to seasonal moisture variations.
• Floor color changes due to direct and indirect sunlight or other UV light exposure.
• Flooring purchased online or through sellers not authorized to sell Provenza products.
General Terms and Conditions
• This warranty is limited to the original Owner/Purchaser.
• The liability of manufacturer under this warranty shall be limited to the actual replace-
ment cost of material and reasonable labor only.
• Incidental or consequential costs associated with the repair or replacement of a dam-
aged flooring product are not the responsibility of Provenza Floors , Inc.
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• New or replacement hardwood flooring required to settle a claim are not guaranteed to
match the existing installed hardwood flooring or retailer display samples.
• Manufacturer is not responsible for matching the hardwood flooring to other wood
products, such as cabinets, stair railings, trim and moldings.
• No other warranties expressed or implied are made including merchantability or fitness
for any particular purpose.
• Under no circumstances shall Provenza Floors , Inc. be liable for loss or damage as-
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sociated with special, indirect, incidental or consequential damages.
• No installer, retailer, agent or employee of Provenza Floors , Inc. has the authority to
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increase or alter the obligations or limitations of this warranty.
Manufacturer Inspection Rights and Claims
Provenza Floors , Inc. shall be allowed a reasonable time to inspect any hardwood floor-
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ing product claimed to be defective.
Claims submitted to Provenza Floors , Inc. must be supported with the original sales
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receipt.
In the event of litigation, all controversies shall be submitted to the American Arbitration
Association. Venue shall be the County of Orange, State of California.

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