Full Internet Sales Policy

Full Internet Sales Policy

At Provenza Floors, Inc., we pride ourselves on creating art for your floors. With more than 30 years of experience and imagination, we have maintained a reputation as true innovators of flooring in the industry. Our passion is to create a legacy for the home that can be passed down for generations.

For this reason, the decision to purchase Hardwood and/or MaxCore™ Waterproof LVP products should not be taken lightly. There are many questions that have to be answered in order to find the perfect fit for your home. Provenza Floors, Inc. has a network of “Provenza Authorized Retailers” who will provide the most comprehensive information about Provenza flooring. There are Authorized Retailers across North America and Canada that have brick and mortar showrooms staffed with experienced professionals who have years of experience selling Provenza Hardwood and/or MaxCore™ Waterproof LVP products. These retailers also know about their local climate and how to properly install and maintain Provenza Hardwood and MaxCore™ Waterproof LVP products with tat in mind.

Hardwood and MaxCore™ Waterproof LVP products are an investment and at Provenza Floors, Inc., we believe this investment should only be trusted to the local Provenza “Authorized Retailer”. Provenza Floors, Inc., will ONLY HONOR the “Warranty” when the Provenza Hardwood and MaxCore™ Waterproof LVP products is bought through a “Local Authorized Retailer”. Provenza Floors, Inc., does not sell on the Internet and Provenza Floors, Inc., will not honor the warranty on any Provenza product that is bought OUT-OF-STATE or through the Internet from anyone! Trans-shipping is absolutely prohibited.

Over the last 12 months, we have heard a chorus of complaints from our local trusted, “Approved Provenza Retailers” about “Internet Retailers” selling across state lines and via online shopping carts. While our warranty policy was created to persuade consumers not to purchase from an Internet Dealer, it is now our understanding that this policy was not strict enough. Provenza Floors, Inc., is now going to take a more forceful stance against Internet Dealers by completely banning ALL INTERNET SALES. The first time an established account is caught selling online, they will get a warning. The second time will lead to a price increase and the third time will be the proverbial “3rd Strike”, meaning, the dealer will no longer be allowed to sell Provenza products in their store or stores.

Provenza Floors, Inc., is extremely selective when it comes to opening new “Authorized Retailers” accounts, and we feel that consumers who purchase a Provenza Floor, deserve to have support from Provenza Floors, Inc., and their “Local Authorized Retailers”. The “Local Authorized Retailers” will make sure that all the proper local installation guidelines are followed and that all manufacturing warranties are enforced.

We value our customers and are driven to provide products that will leave a long lasting impression for years to come. At Provenza Floors, Inc. we will always strive to create the best products at the best value on the market. We appreciate all of our “Authorized Retailers” who are the very back-bone of Provenza Floors, Inc. and we look forward to many years of partnership and growth with them.

In order to protect the integrity of our product and our “Approved Retailers”, we have to be very strict on how our products are being sold.

Consumers should also be aware that we have seen an explosion of unauthorized internet flooring dealers who engage in internet marketing practices that amount to bait and switch tactics. These internet flooring sellers present themselves as being authorized to sell Provenza Hardwood and/or MaxCore™ Waterproof LVP products by showing Provenza product photos and specifications on their website without our permission but who do not have an account to be able to actually sell genuine Provenza Hardwood and/or MaxCore™ Waterproof LVP products to a potential buyer! Why? As a search engine keyword tactic for the purpose of bringing someone to their website, in order to sell them a different brand. The worst offenders may claim that what is being sold is actually Provenza products while substituting their own lower quality product!

It is for this reason we urge potential Provenza consumers to check our online retailer locator or call us directly to make sure that they are buying from an Authorized Provenza Retailer!