Our Internet Purchase Policy
While the Internet is an excellent tool for locating Provenza products, dealers and services, it cannot replace that valuable
trip to your local Provenza Dealer. A visit to an Authorized Provenza Floors Dealer is a must when considering
any Provenza floor purchase.
Provenza® Floors, Inc. does not recognize warranty claims on any Provenza products purchased
via online un-authorized flooring companies and/or individuals claiming to sell Provenza Floors.
Protect Your Provenza Flooring Warranty
Buyers must beware when considering the purchase of a Provenza Flooring product through an internet source.
The Provenza warranty will only be honored if installation is performed by the purchasing dealers’ local authorized installer.
Any installation by a third party installer will void your warranty.
Several issues arise when a consumer forgoes purchasing from a local dealer. The main cause of a legitimate claims in the
flooring industry is installation related. When a consumer purchases from an out-of-state dealer they found online, they will have
to use an unauthorized local installer to put in the floor. Very often, installation problems do not become evident for
several years and Provenza will only investigate claims that have been inspected by the authorized seller. This proves to be
difficult when flooring is purchased and shipped from a different state.
Authorized Provenza Dealers stand behind your Provenza Flooring purchase and its expert installation for
the full warranty period.
Authorized Provenza Dealers Keep it Real
An unfortunate problem that has arisen from our industry is the introduction of counterfeit products, which are usually
marketed online. While the wood may look like Provenza, several shortcuts in quality are taken in order to provide a less expensive product
than our own hand crafted floors.
Due to these reasons as well as other unforeseeable circumstances involving online sales, a Provenza Warranty cannot be honored
if the Provenza product has not been installed by the local authorized dealer’s installer.
The best way to assure you are getting a quality Provenza Floor with proper installation to maximize the life of the wood for
generations to come is to purchase from your local Authorized Provenza Dealer.
Authorized Provenza Floor Dealers have the expertise to advise and educate consumers considering a Provenza hardwood floor
purchase. Authorized Provenza Dealers have the ability to evaluate the needs of each consumer, present potential flooring options
from our range of hardwood floor product lines and wood floor collections with floor samples that better reflect their color and
character than that of internet floor images and graphics.
Internet graphics by their nature cannot fully reveal the beauty, color, finish and style of any Provenza Floor product. While
we strive to ensure that product images used in www.provenzafloors.com floor galleries and web pages
closely represent the floor products advertised, the internet should never replace a visit to the showroom when making that final
flooring choice and purchase.
Additionally, floor images presented on non-authorized flooring websites may be second generation images, copied without our
permission, and not representative at all of the actual floor color, finish and/or detail.
Our Authorized Provenza dealers have our permission to link to www.provenzafloors.com and its floor collection galleries. We
recommend that internet users take advantage of our Dealer Search feature
to ensure that they are working with Authorized Provenza Floor Dealers.
Our floor images have a clearly displayed copyright mark. If this copyright mark has been removed from the floor image while
advertised to be a Provenza Floors product, the consumer should be alerted to the possibility that they are not dealing with an
Authorized Provenza Floor Dealer.
Our goal is to ensure that Provenza Floor consumers receive the highest quality wood product and expert support. We are passionate
about our floors, and our Authorized Provenza Dealers share in that passion!
Provenza Floor consumers utilizing the internet should be wary of any floor products offered at deeply discounted prices. These
discounted prices may be a consequence of product misrepresentation, and/or non-disclosed costs such as shipping and installation.
Known UNAUTHORIZED Sellers of Provenza Flooring:
- Cheaperfloors.com, 1 (877) 351-8453
- Elegant Floors Design Center, Laguna Hills CA
The above flooring companies are NOT authorized to sell Provenza Flooring products, and as such cannot offer manufacturer warranty of any Provenza products
purchased through them. If you are considering a Provenza flooring purchase and would like to verify that the dealer you are purchasing through is an
Authorized Provenza Flooring Dealer, please call us toll free at (877) 455-7890, or use our contact form and
a manufacturing representative will assist you.
Provenza Floors, Inc. makes every effort to assure that the dealer information contained in our dealer locator is current and error free, and as such, the Provenza Dealer
information presented there is subject to change without notice.