• Provenza Internet Floor Buying Policy

    Internet Buying Policy

    Protect Your Provenza Warranty

Provenza Online Flooring Sales Alert

While the Internet is an excellent tool for locating Provenza products, dealers and services, it cannot replace that valuable trip to your local Provenza Dealer. A visit to an Authorized Provenza Floors Dealer is a must when considering any Provenza floor purchase.

Provenza® Floors, Inc. does not recognize warranty claims on Provenza flooring purchased via unauthorized online flooring retailers and/or individuals claiming to sell Provenza Floors.
View online retailers NOT authorized to sell Provenza Flooring.

Protect Your Provenza Flooring Warranty

Buyers should be careful when considering the purchase of a Provenza Flooring product through an internet source. The Provenza warranty will only be honored if the flooring purchase is made through an Authorized Provenza Dealer, and, the installation is performed by the purchasing dealers’ local authorized installer. Any installation by a third party installer will void your warranty.

Several issues arise when a consumer forgoes purchasing from a local dealer. The main cause of a legitimate claims in the flooring industry is installation related. When a consumer purchases from an out-of-state dealer they found online, they will have to use an unauthorized local installer to put in the floor. Very often, installation problems do not become evident for several years and Provenza will only investigate claims that have been inspected by the authorized seller. This proves to be difficult when flooring is purchased and shipped from a different state.

Authorized Provenza Dealers stand behind your Provenza Flooring purchase and its expert installation for the full warranty period.

Authorized Provenza Dealers Keep it Real

An unfortunate problem that has arisen from our industry is the introduction of counterfeit products, which are usually marketed online. While the wood may look like Provenza, several shortcuts in quality are taken in order to provide a less expensive product than our own hand crafted floors.

Due to these reasons as well as other unforeseeable circumstances involving online sales, a Provenza Warranty cannot be honored if the Provenza product has not been installed by the local authorized dealer’s installer.

The best way to assure you are getting a quality Provenza Floor with proper installation to maximize the life of the wood for generations to come is to purchase from your local Authorized Provenza Dealer.

Expertise

Authorized Provenza Floor Dealers have the expertise to advise and educate consumers considering a Provenza hardwood floor purchase. Authorized Provenza Dealers have the ability to evaluate the needs of each consumer, present potential flooring options from our range of hardwood floor product lines and wood floor collections with floor samples that better reflect their color and character than that of internet floor images and graphics.

Our goal is to ensure that Provenza Floor consumers receive the highest quality wood product and expert support. We are passionate about our floors, and our Authorized Provenza Dealers share in that passion!

When it comes to buying Provenza Flooring online - DON'T!

Consumers who use the internet to locate and learn more about Provenza Flooring products should be skeptical of internet websites/portals/sellers offering deeply discounted prices. These discounted prices may be a consequence of product misrepresentation, knock-offs, bait and switch selling tactics and/or non-disclosed costs such as shipping and installation.

Authorized Provenza Floors Dealers do NOT display pricing online, nor do they sell Provenza flooring via online shopping carts. Protect your Provenza Warranty. Purchase only through Authorized Provenza Floors Dealers!

Known UNAUTHORIZED Online Sellers of Provenza Flooring Products:

Cheaperfloors.com, San Leandro CA (aka Yfloor.com, LCFloor.com)
Elegant Floors Design Center, Laguna Hills CA
anaheimhardwood.com (55 Flooring Outlet), Anaheim CA
55flooring.com (55 Flooring), Anaheim CA
bamboocustomflooring.com (55 Flooring), Anaheim CA
ecomoso.com (ECOMOSO), Las Vegas NV
hardwoodbargains.com (Hardwood Bargains), Long Beach CA, Austin TX & San Antonio TX
flooringoverstock.com (Flooring Overstock), Chula Vista CA, & San Diego CA
discountflooring4u.com (Discount Flooring 4 U), North Hollywood CA

The above flooring companies are NOT authorized to sell Provenza Flooring products, and as such cannot offer manufacturer warranty of any Provenza products purchased through them. If you are considering a Provenza flooring purchase and would like to verify that you are purchasing through is an Authorized Provenza Flooring Dealer, please call us toll free at (877) 455-7890, or use our contact form and a manufacturing representative will assist you.

Provenza Floors, Inc. makes every effort to assure that the dealer information contained in our dealer locator is current and error free, and as such, the Provenza Dealer information presented there is subject to change without notice.

Internet Graphics - Product Images

Internet graphics by their nature cannot fully reveal the beauty, color, finish and style of any Provenza Floor product. While we strive to ensure that product images used in www.provenzafloors.com floor galleries and web pages closely represent the floor products advertised, the internet should never replace a visit to the showroom when making that final flooring choice and purchase.

Additionally, floor images presented on non-authorized flooring websites may be second generation images, copied without our permission, and not representative at all of the actual floor color, finish and/or detail.

Authorized Provenza Dealers have our permission to link to www.provenzafloors.com and its floor collection and floor sample galleries. We recommend that internet users take advantage of our Dealer Search feature to ensure that they are buying from an Authorized Provenza Floor Dealer before making their final flooring purchase.

Our floor images have a clearly displayed copyright mark. If this copyright mark has been removed from the floor image while advertised to be a Provenza Floors product, the consumer should be alerted to the possibility that they are not dealing with an Authorized Provenza Floor Dealer.